We all know the power of customer loyalty. But how do you measure it, how do you leverage it, and how do you improve on it? Enter…the Net Promoter Score (NPS). Developed back in 2003, NPS is a customer loyalty metric that seeks to identify a clear and simple customer satisfaction score. The beauty [...]
It seems as if every billboard and building is advertising hiring bonuses in an effort to attract a limited labor pool. As labor supply issues continue, many organizations have increased starting pay. We currently see this within many Washington County organizations. Without addressing those compression issues through wage market-level adjustments, the practice of hiring [...]
Last fall we looked at the rising number of online job postings, the increase in remote work opportunities and the decline of the unemployment rate in Wisconsin from 6.3% in August to 5.4% in October. Well, the unemployment rate for the state of Wisconsin has now declined to 3.9%, without the labor participation rate [...]
Have Massive Layoffs Relieved Labor Force Worries? The Short Answer is…Not Really. “With Covid-19 related layoffs in the market I can certainly take labor force issues off my plate of worries…” Not so fast, my friend. Massive layoffs certainly occurred and continue in some market segments, but nationwide, initial jobless claims have been trending [...]
